As a sales representative
I belong to the sales department. The sales staff not only serve as a point of contact with customers, but also play a role in connecting customers with various departments of our company.
The project that I am introducing here is one of our largest projects. It was a big project for us, which took two and a half years from receipt of an inquiry from the customer, followed by estimation, contracting, and design and manufacture of the equipment, to completion of delivery and adjustment.
For us, the sales department, it was not easy to reach a point where we could receive an order of this project. When it comes to large-scale projects, I do not think that it was possible for us to receive an inquiry from the customer without a strong continuous relationship of trust between the customer and us, despite the fact that there are several machinery makers in the same industry other than our company. I suppose that the customer checked all aspects of our capabilities of planning, engineering, manufacturing, adjustment, and response. In a sense, there may have been some twists and turns until we received the order of this project, but I believe that why we could receive the order is because we have built a trust relationship with the customer over 20 years.
By the end of this project, I have collected a huge number of business cards of the customers and people involved. Working on the project for two and a half years, I had a valuable experience of feeling like a member of the community to complete the same project, regardless of the position of a customer or manufacturer.
It was a very emotional project for me, as it was always rewarding and there was a sense of accomplishment that I had never experienced after it was over.